Terms and conditions
These Terms and Conditions ("Terms") apply to all services booked directly with Volta Madeira (Interminable Point, Lda) by telephone, WhatsApp, email or through our booking platform.
Bookings made through third-party platforms (including, but not limited to, Viator, Tripadvisor and GetYourGuide) are subject to the terms and conditions of those platforms.
By making a booking with Volta Madeira, the client confirms that they have read, understood and accepted these Terms and Conditions.
1. About Us
Volta Madeira is the trading name of Interminable Point, Lda, a company licensed by Turismo de Portugal under RNAVT No. 13305.
We provide private passenger transport services throughout the island of Madeira, including private airport transfers and private sightseeing tours.
2. Transfers
2.1 – Transfer services will be provided as confirmed in the booking, except where circumstances beyond our reasonable control prevent us from doing so.
2.2 – Requests to change the pick-up time, location or destination must be submitted by email at least 24 hours before the scheduled service. All changes are subject to availability and may result in a price adjustment.
2.3 – Unless otherwise stated in the booking confirmation, drivers will wait for a maximum of 15 minutes after the agreed pick-up time. Failure to attend within this period without prior notice may be treated as a no-show.
Airport Transfers
The following clauses apply exclusively to airport transfer services.
2.4 – For airport arrivals, flight status is monitored using publicly available flight information. Pick-up times will be adjusted according to the actual landing time.
2.5 – The driver will wait in the arrivals hall displaying the name provided in the booking.
2.6 – For arriving flights, the driver will wait for up to 60 minutes after the recorded landing time. If the client does not appear within this period and no contact has been made, the booking will be considered a no-show, and the full booking amount will be charged.
2.7 – For departure transfers, clients are responsible for booking the service with sufficient time to reach the airport before their scheduled flight. Volta Madeira shall not be responsible for missed flights resulting from insufficient travel time chosen by the client.
2.8 – Clients are responsible for ensuring that the quantity and size of their luggage is suitable for the vehicle booked. Any additional or oversized luggage must be communicated before the service.
Failure to do so may prevent Volta Madeira from providing the booked service or may result in additional charges where applicable.
3. Private tours
3.1 – Volta Madeira offers private sightseeing tours throughout Madeira with experienced local drivers.
3.2 – Tours include transport from and to the agreed pick-up location, together with the stops included in the selected itinerary. The duration of each stop is planned according to the total tour duration, and clients are responsible for returning to the vehicle at the agreed time.
3.3 – Unless expressly stated otherwise, tours do not include:
- Entrance fees;
- Meals or drinks;
- Certified tour guide services;
- Any additional services not expressly included in the booking confirmation.
3.4 – Passenger insurance applies while passengers are travelling inside the vehicle, in accordance with Portuguese law. Volta Madeira shall not be liable for accidents, injuries or incidents occurring outside the vehicle during tour stops or free time.
3.5 – Volta Madeira reserves the right to refuse or terminate the service where a passenger:
- behaves aggressively or abusively;
- is under the apparent influence of alcohol or illegal drugs; or
- presents behaviour that may compromise the safety or comfort of the driver or other passengers.
In such cases, no refund shall be due.
3.6 – Smoking, vaping and the consumption of illegal substances are strictly prohibited inside all vehicles.
4. Bookings and confirmation
4.1 – A booking is considered confirmed only after:
- availability has been verified;
- payment has been received (where applicable); and
- written confirmation has been issued by Volta Madeira.
If payment has been received but the requested service cannot be confirmed, a full refund will be issued.
4.2 – To make a booking, the client must provide the information reasonably required to arrange the requested service, including the client's full name, pick-up date and time, pick-up location, destination, number of passengers, flight number (where applicable), accommodation details (where applicable), and any other information necessary to provide the requested service.
4.3 - The client is responsible for ensuring that all booking information provided is accurate and complete. Volta Madeira shall not be liable for delays, additional costs or the inability to provide the booked service where these result from incorrect, incomplete or inaccurate information supplied by the client.
5. Prices
5.1 – All prices include VAT at the applicable legal rate unless otherwise stated.
5.2 – The applicable price is the one confirmed at the time the booking is made.
5.3 – Services provided between 22:00 and 06:00 are subject to a 20% night surcharge on the standard service price.
5.4 – Volta Madeira reserves the right to update its prices at any time. Price changes will not affect bookings that have already been confirmed in writing.
6. Cancellations
6.1 – A 10% non-refundable booking fee is retained upon confirmation of the booking to cover administrative, booking management and payment processing costs.
6.2 – Bookings cancelled more than three (3) days before the scheduled service will be refunded, minus the 10% booking fee described in clause 6.1.
6.3 – Bookings cancelled three (3) days or fewer before the scheduled service are non-refundable.
6.4 – Failure to attend the scheduled service without prior notice (no-show) is non-refundable.
6.5 – Approved refunds will be made using the original payment method whenever reasonably possible. Where payment was made by bank transfer, MB WAY or Multibanco, refunds may be issued by bank transfer.
6.6 – If an arriving flight is diverted to another airport and Volta Madeira is unable to provide the service as booked, the original booking will be considered cancelled. Any request for rescheduling or a refund will be assessed in accordance with clause 6.8. A new booking will be required, subject to availability.
6.7 – If a flight is cancelled by the airline before the service takes place, the booking may be rescheduled for a new date, subject to availability. Supporting documentation issued by the airline may be requested.
6.8 - Where a service is affected by circumstances beyond Volta Madeira's reasonable control (including, but not limited to, severe weather, road closures, natural disasters, strikes or official restrictions), any request for rescheduling or a refund will be assessed on a case-by-case basis.
7. Weather conditions
7.1 - Weather conditions and visibility at viewpoints or other places of interest are beyond Volta Madeira's control. Accordingly, no guarantee can be given regarding weather conditions during any service.
7.2 - For safety reasons, Volta Madeira may modify, postpone or cancel a service where weather conditions, road conditions or other operational circumstances make it unsafe or impracticable to proceed. Changes to the itinerary made for safety reasons do not entitle the client to a full or partial refund.
7.3 - Where a service cannot be safely provided due to severe weather conditions or official warnings issued by the competent Portuguese authorities, the service may be cancelled.
7.4 - Where possible, cancelled services will be rescheduled to another mutually agreed date. If rescheduling is not possible, an appropriate refund will be provided, taking into account the circumstances of the cancellation and any part of the service already provided.
8. Liability
8.1 - Volta Madeira maintains the compulsory passenger transport insurance required under Portuguese law.
8.2 - Volta Madeira shall not be liable for delays caused by traffic congestion, roadworks, accidents, weather conditions or any other circumstances beyond its reasonable control.
8.3 - Clients are responsible for checking the vehicle before leaving. Volta Madeira shall not be liable for the loss of, or damage to, personal belongings left unattended or forgotten inside the vehicle. Where lost property is found, we will make reasonable efforts to contact the owner and arrange its return. Any associated delivery or postage costs shall be borne by the client.
8.4 - Clients are responsible for any damage caused to a vehicle through negligence or intentional misconduct. Where specialist cleaning or repairs are required as a result of damage, excessive soiling, vomiting or any other abnormal use of the vehicle, Volta Madeira reserves the right to recover the reasonable costs incurred.
9. Privacy
Volta Madeira processes personal information in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).
For full details on how we collect, use, store and protect personal information, please refer to our Privacy Policy, available on our website.
10. Complaints
We are committed to providing a high standard of service. If you are dissatisfied with any aspect of your experience, please contact us as soon as possible so that we have the opportunity to resolve the matter promptly.
Formal complaints should be submitted in writing by email to voltamadeira@gmail.com, and we encourage clients to notify us as soon as reasonably possible.
Nothing in these Terms affects any rights you may have under applicable consumer protection legislation.
Clients may also submit complaints through the Portuguese Electronic Complaints Book (Livro de Reclamações Eletrónico):livroreclamacoes.pt
11. Changes to these terms and conditions
Volta Madeira reserves the right to update or amend these Terms and Conditions at any time. The latest version will always be published on our website.
Any amendments will apply only to bookings made after the revised Terms have been published and will not affect bookings that have already been confirmed.
Last updated: 04 July 2026