1. Who We Are


This Privacy Policy explains how Interminable Point, Lda (trading name: Volta Madeira) ("we", "us", or "our") collects, uses and protects your personal information when you use our website, contact us, or book one of our transfer or tour services.


We are committed to protecting your privacy and handling your personal information in a transparent and secure manner.


Legal name:  Interminable Point, Lda

Trading name: Volta Madeira

Address: Estrada Padre Alfredo Vieira Freitas, Nº 438 9100-055 Gaula

NIPC / VAT: 518723798

Email: voltamadeira@gmail.com

Phone / WhatsApp: +351 962 182 910


2. What This Policy Covers


This Privacy Policy applies when you:


  • Browse our website.
  • Contact us by email, phone, WhatsApp or social media.
  • Make a booking through our website.
  • Book one of our services through one of our business partners.

3. What Personal Information We Collect


Depending on your interaction with us, we may collect:


  • Contact details: name, email address, telephone number, WhatsApp number (where applicable), and the content of your communications.
  • Booking details: booking date, number of passengers, pick-up and drop-off locations or meeting point, flight number (where applicable), accommodation details (where applicable), and any special requests necessary to provide the requested service.


We only collect the personal information necessary to provide our services and comply with applicable legal obligations.


Payments are processed through secure payment providers. We do not intentionally store customers' full payment card details.


4. How We Collect Your Information


We collect personal information:


  • Directly from you when you contact us or make a booking.
  • Through our website and booking platform when you make a reservation.
  • From hotels, travel agencies, online booking platforms or other business partners when they provide the information necessary for us to deliver the requested service.


5. Why We Use Your Information


We use your personal information to:


  • Respond to enquiries.
  • Process and manage your booking.
  • Provide the requested service.
  • Contact you regarding your reservation.
  • Coordinate your booking with service providers where necessary.
  • Comply with applicable legal, tax and accounting obligations.


6. Legal Basis for Processing


In accordance with the General Data Protection Regulation (GDPR), we process your personal information based on one or more of the following legal grounds:


  • Performance of a contract or taking steps at your request before entering into a contract.
  • Compliance with legal obligations, including accounting, tax and other applicable legal requirements.
  • Legitimate interests, such as responding to enquiries, managing our business and improving our services, provided these interests do not override your rights.

7. Who We Share Your Personal Information With


We share personal information only when necessary, with:


  • Service providers involved in delivering your booked service.
  • Technology providers that support the operation of our website, booking platform and business.
  • Secure payment providers.
  • Public authorities, where required by law.

We only share the minimum amount of personal information necessary to provide our services or comply with legal obligations.


We do not sell your personal information.


8. International Data Transfers


Some technology providers may process personal information outside the European Economic Area (EEA). Where applicable, such transfers are carried out using appropriate safeguards recognised under the GDPR.


9. Data Retention


We retain personal information only for as long as necessary to provide our services and fulfil the purposes described in this Privacy Policy.


Booking information is retained for as long as necessary to organise and provide the requested service, respond to enquiries and manage any related disputes.


Invoices and accounting records are retained for the period required under applicable Portuguese law.


10. Your Privacy Rights


Under the GDPR, you have the right to:


  • Access your personal information.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your personal information where applicable.
  • Request restriction of processing in certain circumstances.
  • Object to the processing of your personal information where applicable.
  • Request a copy of your personal data in a portable format where applicable.
  • Withdraw your consent where processing is based on consent.


To exercise any of these rights, please contact us using the contact details below.


If you believe that your personal information has been processed unlawfully, you also have the right to lodge a complaint with the Portuguese Data Protection Authority (CNPD) or another competent supervisory authority within the European Union.


11. Cookies


Our website uses cookies that are necessary for the proper operation of the website and booking system.


If we introduce analytics or advertising cookies in the future, this Privacy Policy and our website will be updated accordingly.


12. Security


We take appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration or destruction.


13. Changes to This Privacy Policy


We may update this Privacy Policy from time to time. The latest version will always be available on this page together with the updated revision date.


Last updated: 04/07/2026